This document outlines the steps and processes used to manage business listings, verify ownership, and handle disputes on our platform. The goal is to create a trusted environment while maintaining accessibility for small business owners.

1. Listing Submission

• Any user may submit a new business listing.
• Required fields: Business Name, Address, Contact Info, Description, and Email.
• Listings remain in Pending status until email verification is completed.

2. Email Verification

• A verification link is sent via email.
• If the domain matches the business website (e.g., @businessname.com): listing is marked Verified (Auto).
• If from a generic domain (e.g., @gmail.com): listing is Verified (Generic) and flagged for manual review.

3. Review Period

• After email verification, listings enter a Review Period (e.g., 24–48 hours).
• Admins may:
  • Approve listing immediately
  • Flag for further verification
  • Request additional information

4. Listing Visibility

• Once reviewed (or auto-approved), the listing becomes public.
• Optional badge: “Verified by Email” or “Verified by Business Domain.”

5. Reporting & Disputes

• Each listing includes a link to “Report Incorrect Info” or “Dispute Ownership.”
• Disputes collect the claimant’s contact info, description, and optional proof.

6. Dispute Resolution Process

• Admin reviews the claim and listing history.
• If needed, listing is temporarily unpublished.
• Admin requests:
  • Business domain email verification; or
  • Official documentation (e.g., registration, utility bill, ID).
• Failure to respond in time may result in removal or transfer.

7. Final Decision

• Admin makes final decision based on submitted evidence.
• Action is logged and optionally communicated to both parties.

8. Admin Tools

• Filters for unverified, disputed, or generic-email listings.
• Action log per listing.
• Manual override capabilities.

Last Updated: 2025-03-09
Contact: anguillalistings@gmail.com